Order Processing

All products available on our website are in stock and ship within 3–5 business days of your order. If an item in your order becomes unavailable, we'll email you before anything ships to agree on the next step.

Shipping Options

We ship worldwide from Guangzhou, China. At checkout, choose one of two options:

• International Express: delivered in approximately 10–15 business days after dispatch, via DHL, FedEx or UPS. Import duties and taxes are not included and are payable by the recipient on arrival.
• Duties-Paid Shipping: delivered in approximately 20–25 business days after dispatch. Import duties and taxes are included, so there's nothing more to pay on delivery.

Delivery times are estimates and may be affected by customs clearance, holidays or other events outside our control.

Shipping Costs

Shipping costs are calculated and shown at checkout before you pay.

Order Tracking

Once your order ships, we'll email you a tracking number. You can follow your package on our Order Tracking page. Please allow 1–3 business days for tracking information to appear.

Shipping Address

Please check your shipping address carefully. If you need to change it, email jam@neutron.bike as soon as possible. We can update it before your order ships, but not after.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact jam@neutron.bike right away with your order number and photos of any damage. We'll provide the shipping documents and help you file a claim with the carrier. Any compensation is subject to the carrier's claim outcome.

Questions

Email us at jam@neutron.bike.